Terms and Conditions

Please read: (payment of invoice is acknowledgment and acceptance of the following information):
These terms are applicable for Private Sleep Coaching Services provided by Flutterby Sleep
Consultancy (“Flutterby Sleep Consultancy,” “we,” or “us”) to you, the Client (“Client” or “you”).
Flutterby Sleep Consultancy Responsibilities:
1. As agreed, Flutterby Sleep Consultancy will provide a detailed sleep plan for your child and
customised support based on
the information provided by you.
2. Unless unanticipated difficulties are encountered, our communication will mainly be in the
following form:
• Unlimited Email Support
• Scheduled Check-in Calls
• Sleep Log
• Phone App {What’s App / Text Message} if purchased.
• Response time is not guaranteed, typical response hours are between 9:30 am & 3:45pm UK
time,
Monday – Friday, unless prior arrangement or extended support hours are purchased.
Communications received overnight will be returned the next business day.
3. Extended Support {optional add-ons} is outlined in the program you select to be included when
purchased.
E.g. Extended support hours from 3:45pm-8pm UK time.
Communications received overnight will be returned the next business day.
Flutterby Sleep Consultancy
Lynsey Mannion
Email: lynsey@flutterbysleepconsultancy.com
Website: www.flutterbysleepconsultancy.com

Your Responsibilities:
It is understood and agreed that:
1. You will provide Flutterby Sleep Consultancy with all the required information before the
consultation.
2. You will notify Flutterby Sleep Consultancy of any applicable changes.
3. If your child is under the care of a paediatrician, you will seek your doctor’s approval for
implementing sleep
changes for your child.
4. You will follow the plan and the advice provided by Flutterby Sleep Consultancy. You will provide
honest and accurate
feedback during update calls.
5. You will seek help from Flutterby Sleep Consultancy if you have any questions.
6. You will ensure that you are committing to the program laid out by Flutterby Sleep Consultancy
and you will be
accountable for any work requested of you.
7. To be eligible for the phone & email support, you will start the program implementation within
30 calendar
days of our consultation date and finish the plan within 30 calendar days of starting it.
If you do not, you will forfeit the follow-up support, or you may incur additional fees as the
program is re-evaluated and possibly
updated.
The addition of any other charges would be at the sole discretion of Flutterby Sleep Consultancy.
8. There is no guarantee that your child’s sleep needs will be fully resolved by utilising these
services.
Medical:
Client agrees to follow safe sleeping practices in line with Sudden Infant Death Syndrome (SIDS)
recommendations. The Lullaby Trust … see https://www.lullabytrust.org.uk/safer-sleep-advice/
for full advice to keep your baby as protected as possible from SIDS. Choices made by yourselves
against safe sleep direction is solely at your own risk.
Flutterby Sleep Consultancy
Lynsey Mannion
Email: lynsey@flutterbysleepconsultancy.com
Website: www.flutterbysleepconsultancy.com

Client agrees to speak with their General Practitioner / Medical Doctor to ensure that their child
has no medical
conditions which prevent them from safely participating in a Flutterby Sleep Consultancy package.
Client agrees to disclose any medical condition to Flutterby Sleep Consultancy at the beginning and
throughout their sleep
training program.
The services being provided by Flutterby Sleep Consultancy are advisory in nature and not medical
advice. It is NOT to replace or substitute medical advice or treatment.
You agree that none of the advice that Flutterby Sleep Consultancy provides shall be considered
medical advice, nor should the advice be relied upon you as medical advice. You should always seek
the advice of your medical practitioner.
Therefore you should consult with your child’s GP or paediatrician or another healthcare
professional if you have any healthcare related questions or before embarking on a new sleep
program.
If a medical problem appears or persists for your child, do not disregard or delay seeking medical
advice from a qualified healthcare provider.
Reliance on any information provided by Flutterby Sleep Consultancy is solely at your own risk.
Excluded Services:
Notwithstanding anything to the contrary contained in this Agreement or otherwise, the parties
expressly agree
that the scope of this Agreement does NOT include Flutterby Sleep Consultancy providing any
medical or therapeutic
services for the Client.
Always seek the advice of your doctor or other qualified health practitioners regarding any
matters that may
require medical attention or diagnosis, and before following the advice and using the techniques
described by
the Flutterby Sleep Consultancy related to the Services.
Flutterby Sleep Consultancy
Lynsey Mannion
Email: lynsey@flutterbysleepconsultancy.com
Website: www.flutterbysleepconsultancy.com

Reliance on any information provided by the Flutterby Sleep Consultancy is solely at your own risk.
All decisions regarding the Client and the Client’s dependents’ welfare and medical treatment shall
be made by and shall remain the
sole responsibility of the Client.
Release of Claims:
Client, on behalf of himself/herself/themselves and his/her/their agents, heirs, successors, and
assigns, do
hereby completely release and forever discharge Flutterby Sleep Consultancy, and its successors,
assigns, agents,
employees, partners, officers, directors, managers, and members, from any and all claims, causes
of action,
assertions, obligations, liabilities, damages, judgments, indebtedness, demands, liens, losses,
interest, awards,
other monetary sums of any kind or description, and any other legal or equitable remedies of
whatever kind or
nature, whether known or unknown, suspected or unsuspected, contingent or matured, now existing
or
hereafter arising and of any kind or description, which relate to or arise out of this Agreement.
Confidentiality:
Flutterby Sleep Consultancy will maintain the strictest confidence concerning your family’s
information and not share information to remain GDPR compliant.
You also agree that you will not share the proprietary information that we provide to you with
anyone. Plans are made specifically for your baby. Clients are vetted to ensure safety to sleep
train. A sleep issue may worsen if underlying conditions or sleep disorders are present.
Flutterby Sleep Consultancy
Lynsey Mannion
Email: lynsey@flutterbysleepconsultancy.com
Website: www.flutterbysleepconsultancy.com

Fees:
Flutterby Sleep Consultancy’s prices are calculated on time spent analysing your current sleep
situation, creating your plan, consulting with you, and ringfencing time to provide your
Support.
If for any reason you decide to cease the relationship, you will not be refunded.
Limitations on Liability:
Flutterby Sleep Consultancy does not make any representations or warranties, express or implied,
regarding the consulting
services provided.
Flutterby Sleep Consultancy s’ liability (if any) is limited to the consulting fee paid by you to
Flutterby Sleep Consultancy , and in no event will Flutterby Sleep Consultancy be liable to you for
any other claim, losses, or damages.
3 Monthly and 12 Monthly check in calls:
These appointments are schedules by yourself. One per month. They cannot be carried forward if
not used.
Flutterby Sleep Consultancy “Guarantee” for private sleep coaching packages
We will extend your coaching, on-us, to continue to work together, to ensure you reach the goals that
you set forth at the start of your time working with us.
This is only available if you:
• Complete an accurate sleep intake questionnaire
• Start and end dates of the program are upheld
• Complete the 90-minute sleep consultation call going through the plan
Flutterby Sleep Consultancy
Lynsey Mannion
Email: lynsey@flutterbysleepconsultancy.com
Website: www.flutterbysleepconsultancy.com

• Show proof of effort to implement the plan an advice given on follow-up phone calls
• If you have gone off-plan during illness, that you have re-implemented your original plan for a minimum
of one week
• Complete all scheduled phone check-in calls
• Daily correspondence is upheld via your digital sleep log for the 3 weeks

You may download a copy of the terms here.

Payment confirms you have read and accepted these terms.